-- MySQL dump 10.11 -- -- Host: localhost Database: bluehov1_saleshkdb -- ------------------------------------------------------ -- Server version 5.0.81-community-log /*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */; /*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */; /*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */; /*!40101 SET NAMES utf8 */; /*!40103 SET @OLD_TIME_ZONE=@@TIME_ZONE */; /*!40103 SET TIME_ZONE='+00:00' */; /*!40014 SET @OLD_UNIQUE_CHECKS=@@UNIQUE_CHECKS, UNIQUE_CHECKS=0 */; /*!40014 SET @OLD_FOREIGN_KEY_CHECKS=@@FOREIGN_KEY_CHECKS, FOREIGN_KEY_CHECKS=0 */; /*!40101 SET @OLD_SQL_MODE=@@SQL_MODE, SQL_MODE='NO_AUTO_VALUE_ON_ZERO' */; /*!40111 SET @OLD_SQL_NOTES=@@SQL_NOTES, SQL_NOTES=0 */; -- -- Table structure for table `bh` -- DROP TABLE IF EXISTS `bh`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8 */; CREATE TABLE `bh` ( `id` int(4) NOT NULL auto_increment, `title` varchar(40) NOT NULL default '', `text` text NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=79 DEFAULT CHARSET=latin1; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `bh` -- LOCK TABLES `bh` WRITE; /*!40000 ALTER TABLE `bh` DISABLE KEYS */; INSERT INTO `bh` VALUES (72,'Hosting-Terms of service','For our terms of service please follow this link :\r\n\r\nhttp://www.bluehost.com/terms_of_service.html\r\n\r\n'),(74,'Hosting-Backup Policy','For information regarding our backup policy please follow this link :\r\n\r\nhttp://helpdesk.bluehost.com/index.php/kb/article/000312'),(71,'Domains-Will you move my content for me?','We have partnered with a great company that will help you with this. They will move your e-mails, set up scripts, move all your content. You can go to there site to get a FREE INSTANT QUOTE. \r\n\r\nLink:http://move.bluehost.com\r\n\r\nIf you do not want to use them we do offer UNLIMITED FTP a java based applet that makes uploading very simple and easy.'),(49,'Billing - How can I cancel my account ?','Please contact our phone support at 888-401-4678 to cancel. We provide a 30-day money back guarantee. If you cancel after this time period we will credit you back the pro-rated amount of service left on your account. If you do not live in the United States, you can call us at +1 801-765-9400, or you can get in touch with us by submitting a ticket at http://helpdesk.bluehost.com/index.php/\r\n\r\nNote: If you received a free domain name from us during your sign up and cancel anytime after the first three days, there will be a $10.00 charge for that domain name, which will be your domain name to keep for 1 year. The remaining balance will be refunded to the current credit card on file. If you paid via Check or Paypal your funds will be refunded using that method.'),(75,'Technical - How do I see the demo login.','The demo login is located here\r\n\r\nwww.bluehost.com/tell_me_more.html\r\n\r\nThen click on the demo login button on the right hand side.'),(58,'Domains-How to transfer registration?','There are four steps you will need to complete with your current registrar before initiating the domain transfer on our end. Those steps are:\r\n\r\n1. Update the name servers to ns1.bluehost.com and ns2.bluehost.com . Note that it can take 1 - 2 days for these changes to reflect from your location.\r\n2. Obtain the domain\'s EPP code. This is obtained from the domains current registrar.\r\n3. Unlock the domain.\r\n4. Turn off domain privacy (if applicable)\r\n\r\nOnce done, log into your Cpanel and click on the \'Transfer Domain\' tool. This is located under the DOMAINS heading.Complete steps 1 - 4 and wait 7 to 9 days for the transfer to complete.\r\n\r\nFor further assistance we have provided this video tutorial:\r\n\r\nhttp://tutorials.bluehost.com/transfer/'),(54,'Billing-Billing department is needed.','Unfortunately, I cannot assist you with this matter. This requires you to contact our billing department. You can either e-mail them: \r\n\r\nbilling@bluehost.com\r\n\r\nYou can also call our toll free number 1-888-401-4678 then press 3 for billing. If you are calling from outside the USA the number is 1 801-765-9400 then still press 3 for billing. '),(56,'Affiliate-Need to contact the affiliates','You will need to contact the Affiliates department regarding this matter via \r\n\r\ne-mail:affiliates@bluehost.com'),(60,'Billing-Plan and Pricing Details','We offer a great hosting package. The price varies based on the length of time you sign up for; however, all of the features offered are the same.\r\n\r\n\r\nHosting Features :\r\n www.bluehost.com/tell_me_more.html\r\n\r\nDetailed Pricing:\r\n\r\nhttp://helpdesk.bluehost.com/index.php/kb/article/000141\r\n\r\nPayment Methods Accepted:\r\n\r\nhttp://helpdesk.bluehost.com/index.php/kb/article/000441\r\n\r\nIn order to sign up for this package you can go to this link, once you click the link please click on sign up now:\r\n\r\nwww.bluehost.com/'),(73,'Domains-I do no want to transfer ?','You don\'t have to transfer your domain registration to us in order to host with us.\r\nYou can log into your registrar and just change the DNS/Name Servers to BlueHost and leave the registration where it is. You will still sign up as a transfer client. Only you can begin the transfer process.\r\n\r\nThe name servers are provided below:\r\n\r\nPrimary Server Hostname: NS1.BLUEHOST.COM\r\nPrimary Server IP Address: 74.220.195.31\r\n\r\nSecondary Server Hostname: NS2.BLUEHOST.COM\r\nSecondary Server IP Address: 69.89.16.4\r\n\r\nOnce you have made this change it will take 24-48 hours for propagation and your site will be live with us. '),(65,'Verification-International Verification','In order to verify your account you will need to submit a scanned copy of your government issue ID card that can be a passport, drivers license, or an ID card. Also if you paid via credit card you will need to scan the front and back of the credit card and include that as well. These can be submitted via e-mail:\r\n\r\nverification@bluehost.com\r\n\r\nIt can take 24-72 hours in order for verification to review the information and verify the account.'),(66,'Customer Service-How can I contact you ?','You can find all of our companies contact information via this link:\r\n\r\nhttp://www.bluehost.com/contact_us.html'),(76,'Hosting-Do you offer a reseller account','We do not offer any reseller plans. However We do offer an affiliate program that offers you $65 per customer you refer to our hosting. You can find more info via this link:\r\n\r\nhttp://partner.bluehost.com'),(68,'Verification-USA verification','In order to verify your account you will need to call 1-888-401-4678 then press 4 for verification. It is about a 2 minute process. Their hours are mon-sat 9am-9pm MST.'),(69,'Abuse-This needs the abuse department','This matter will require you to contact our abuse department. \r\n\r\nTelephone:\r\nMain Line: 888-401-4678\r\nOutside the U.S: 801-765-9400\r\n\r\nTelephone support is available\r\nMonday - Friday 8 AM - 5 PM (MST)\r\n\r\nE-mail: abuse@bluehost.com'),(70,'Hosting-Uptime guarantee ?','\r\n\r\nWe at Bluehost strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time we experience downtime.\r\n\r\nWe Guarantee! that our network will stay up 99.9% of the time.\r\n\r\nServer uptime on the other hand is dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes, however on extreme issues it may take more than 15 minutes to resolve the issue. In these extremely rare circumstances the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.\r\n\r\nWe at Bluehost, unlike most hosting companies, will not charge you for leaving your hosting agreement early due to server downtime. Furthermore, we allow you to cancel your account at anytime without any penalties and with a pro-rated full refund of the unused portion of your hosting agreement.\r\n\r\nAt any time, should you have questions or comments, feel free to contact us via Phone, Live Chat or our E-mail ticketing system. Our support lines are open 24/7. We appreciate your business and look forward to a continued relationship of honesty and trust.\r\n\r\n'),(77,'Hosting-Do you offer wordpress?',' We offer an easy install for wordpress in our simple scripts program located in the control panel. You can also visit here for more info on using wordpress. \r\n\r\nMAINSITE: http://wordpress.org/ \r\n\r\nWe have video tutorials on installing/using wordpress. \r\n\r\nVIDEO TUTORIAL:\r\nhttp://tutorials.bluehost.com/wordpress/'),(78,'Hosting-Will You Move My site content?','We do offer UNLIMITED FTP a JAVA based program that makes it simple and easy to upload all of your web content. If you need someone too move and setup everything for you we have partnered with http://move.bluehost.com you can go to that link for a free quote.'); /*!40000 ALTER TABLE `bh` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `bhhm` -- DROP TABLE IF EXISTS `bhhm`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8 */; CREATE TABLE `bhhm` ( `id` int(4) NOT NULL auto_increment, `title` varchar(40) NOT NULL default '', `text` text NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=128 DEFAULT CHARSET=latin1; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `bhhm` -- LOCK TABLES `bhhm` WRITE; /*!40000 ALTER TABLE `bhhm` DISABLE KEYS */; INSERT INTO `bhhm` VALUES (112,'Hosting-Simple Scripts','All these programs are simple auto installs and are included with our hosting.\r\n\r\nhttp://www.simplescripts.com/script_list\r\n'),(122,'Billing-How To Print an invoice','You can print of an invoice by logging into your control panel. Then you will see under the PREFERENCES heading the UPDATE CONTACT/BILLING INFO icon. Once in there you will see the BILLING HISTORY section. Then click on the SHOW HISTORY button and you can print of an invoice of any transaction you have made with us.'),(111,'Hosting-Fantastico script list','All these scripts are simple auto installs and are included with the hosting\r\n\r\nFantastico Deluxe:\r\n\r\nBlogs:\r\nb2evolution\r\nNucleus\r\nWordPress\r\n \r\n \r\nContent Management:\r\nDrupal\r\nGeeklog\r\nJoomla 1.5\r\nJoomla\r\nMambo Open Source\r\nPHP-Nuke\r\nphpWCMS\r\nphpWebSite\r\nPost-Nuke\r\nSiteframe\r\nXoops\r\n \r\n \r\nCustomer Relationship:\r\nCrafty Syntax Live Help\r\nHelp Center Live\r\nosTicket\r\nPHP Support Tickets\r\nSupport Services Manager\r\n \r\n \r\nDiscussion Boards:\r\nphpBB\r\nSMF\r\n \r\nE-Commerce:\r\nCubeCart\r\nOS Commerce\r\nZen Cart\r\n \r\nF.A.Q.:\r\nFAQMasterFlex\r\n \r\nHosting Billing:\r\nAccountLab Plus\r\nphpCOIN\r\n \r\nImage Galleries:\r\n4Images Gallery\r\nCoppermine Photo Gallery\r\nGallery\r\n \r\nPolls and Surveys:\r\nAdvanced Poll\r\nLimeSurvey\r\nphpESP\r\n \r\nProject Management:\r\nPHProjekt\r\n \r\nWiki:\r\nTikiWiki\r\nPhpWiki\r\n \r\nOther Scripts:\r\nMoodle\r\nOpen-Realty\r\nphpAdsNew\r\nPHPauction\r\nphpFormGenerator\r\nWebCalendar'),(102,'Domains-How much to register a new one?','New domain names can be purchase through us at $10 per domain, per year. You can register .com, .net, .org, .info, .biz, and .us domain names through us. To register new domain names use the Register Domain link in your cPanel under the Domains section.'),(99,'Technical-Do you offer windows servers?','We do not offer any windows servers. We offer linux servers they are the more secure and reliable servers. '),(100,'Billing-Money back guarantee?','Hosting accounts are paid for up front. You can cancel your account within the first 30 days and get a full refund. After the first 30 days you can still cancel your account any time and get a pro-rated refund. Setup fees (on the 3 and 6 month accounts) are non-refundable. If you received the free domain from us and cancel after 5 days a $10 deduction will come out of the refund but, you will own the domain name for 1 year and will still get a domain manager with us to manage domains.'),(101,'Customer Service-Thank you?','Thank you so much for contacting our live sales support. We are here 24/7 so if you need anything else come on back.'),(103,'Domains-Free domain for life?','We will pay the registration fee for one domain for the life of the hosting account. If you ever cancel hosting with us you can take the domain with you for a fee of $10 for the registration.'),(104,'Technical-Do you support ASP JSP .NET','We do not offer support for those programming languages. We offer support for PHP, HTML, PERL, and RUBY.'),(105,'Technical-DO you support Acces or mssql','We do not support those types of databases. We support MYsql and POSTRGES databases.'),(106,'Hosting-Do you offer a sitebuilder?','We offer www.pagewizard.com is a great site builder. We also offer soholaunch via simple scripts. There are also some great free sitebuilders available on the web. www.nvu.com www.kompozer.net. '),(107,'Customer service- Idle CUstomers','I see you have been idle for some time and may have stepped away form your computer.If you have further questions please come on back we are here 24/7 and are happy to answer your questions at anytime.'),(108,'Hosting-Do you guys offer merhcant serv','We have partnered with www.paymerica.com for our online merchant services. You can use any company you choose to use this is just the one we recommend.'),(109,'Chat-Can i get a transcript','When this chat ends a box will appear and you can enter in the e-mail address there. Then it will mail you a full transcript of this chat.'),(110,'Domains-I want a domain registered by U ','if its registered with us and you go to whois.net and see that the contact information shows our company info, then that customer has their account set to private. And does not want to be contacted. We cannot give out their contact information'),(121,'Hosting-We do not offer hosting to IRAN','We cannot sell to the following countries: \r\n\r\nIran (IR), \r\nIraq (IQ), \r\nSlovenia (SI), \r\nCroatia (Hrvatska) (HR), \r\nSyria (SY), \r\nMacedonia (MK),\r\nBelarus (BY), \r\nCote D\'Ivoire (Ivory Coast (CI),\r\nZimbabwe (ZW), \r\nand Sudan (SD). \r\n\r\n\r\nEXPLANATION: \r\n\r\nWe are not allowed to offer people from your country hosting due to US government sanction. For more info regarding those sanctions please\r\nfollow this link. \r\n\r\nGovernment Sanctions PDF:\r\n\r\nhttp://www.treas.gov/offices/enforcement/ofac/'),(113,'Hosting-Do you ahve example sites?','Because we host over a million domains and so many different types of sites. I don\'t have a list of sites that we host. We respect our customers privacy should they wish us not to show their site to other potential\r\nclients, some of them have privacy on their accounts also. The only way I have of looking up other sites we host is by the domain name that is provided by the customer if they have questions or issues with their site.'),(119,'Technical-What are you software versions','* Perl: 5.8.8\r\n\r\n* PHP (Version 5): 5.2.6\r\n\r\n* Python: 2.3.4\r\n\r\n* Ruby: 1.8.6 patchlevel 257 (Rails 2.1)\r\n\r\n \r\n\r\nDatabase :\r\n\r\n* MySQL (Version 5): 5.0.45\r\n\r\n* PostgreSQL: 7.4.19\r\n\r\n \r\n\r\nImage Libraries :\r\n\r\n* GD: 2.0.28\r\n\r\n* ImageMagick: 6.0.7\r\n\r\n \r\n\r\nMiscellaneous :\r\n\r\n* Apache: 2.2.8\r\n\r\n* Operating System: CentOS 4.6, and a few running 3.9.\r\n\r\n* Zend Optimizer: 3.3.0\r\n\r\n* Spam Assassin: 3.2.3 '),(115,'Technical-Can you password protect areas','You sure can it is done using the PASSWORD PROTECT DIRECTORIES icon. This is located in the control panel under the SECURITIES heading. In there you can protect any part of your website and assign individual usernames and passwords.'),(116,'Hosting-What do you do for SEO','We offer a FREE SEARCH ENGINE SUBMISSION. This is located in the SERVICES heading in the control panel You also have $25 and $50 credits toward google and yahoo adword accounts that boost your search engine hits. You can also create your own metatags in your website code (for more information on how you do that visit: w3schools.com ) For additional marketing assistance we have an affiliate at: www.orangesoda.com that can help you. '),(118,'Hosting-What kind of support do you offe','We offer 24x7 support via phones live chat or e-mail. All of our support is based in the USA out of Orem,UT'),(78,'Billing - Do i have To sign A contract ?','All of our hosting plans are prepaid for the duration of the plan selected.You do not have a Hosting Contract with us. You may cancel your account anytime and receive a prorated refund. If you cancel within the first 30 days you will receive a full refund with the exception of the below mentioned domain name policy.\r\n\r\nIf you received a free domain name from us during your signup and cancel anytime after the first three days, there will be a $10.00 charge for your domain name, which will be your domain name to keep for 1 year. The remaining balance will be refunded to the current credit card on file. If you paid via Check or Paypal your funds will be refunded using that method.'),(79,'Billing - Do you offer Monthly payments?','We do not offer any month to month plans. It is a standard in the shared hosting industry. Most of the companies you find with similar pricing to ours they will be prepaid as well. If they do offer monthly plans it is usually at 3x the normal rate. Our pricing plans for what we offer are the lowest in the industry.'),(80,'Domains - Unlimited domains What is that','You can host unlimited domains on one hosting account without any additional hosting fee\'s.\r\nExtra domains are $10 per year per domain for registration. They all include domains privacy.\r\nYou would manage all the domains via one cPanel login.'),(90,'Technical-Do you support subversion?','We do not support subversion software. It is something we are looking into but we currently do not allow it.'),(91,'Technical-What resources cpu and mem?','1) 50% of the total CPU on normal servers and 75% on highCPU servers.\r\n\r\n2) If a customer has a given process that runs for 5 real-time minutes, the process is killed, but no CPU quota exceeded page appears. Exception: This rule goes away with a dedicated IP.\r\n\r\n3) Our process manager attempts to limit the number of your processes to 20. More than that, and the system silently kills certain types of new processes off.'),(92,'Technical-What are server specs?','Hardware of our servers\r\n--------------------------\r\n-Riser Cards from Adexelec (949)-597-1772 PCITX3S1-880330-4/0\r\n-Raid Controllers\r\n-1u Raid Controller - 3ware 8506\r\n-2u Raid Controller - 3ware 9500S p/n=3WA9500S8K\r\n-2u Raid Battery - 3ware BBU p/n=3WA-BBU95\r\n-Motherboards - MSI/K8D Master 3 p/n=MB-MS9161\r\n\r\n\r\nMemory\r\n--------------------------\r\n-RAM - 1GB DDR400 Super Talent p/n=D32RB1GW\r\n-Most boxes have 16 Gigs\r\n\r\n\r\nCPU\r\n--------------------------\r\nQuadcore 2-3 range\r\n\r\n\r\nCases\r\n--------------------------\r\nChenbro 2U RM215 p/n=CA-RM215T\r\n\r\n\r\nThe Pipe\r\n--------------------------\r\n6 oc48s'),(82,'Hosting-What e-commerce do you offer?','We include 6 spectacular shopping carts. They are all offered in simple one button automatic installs. Here are the links to the companies that develop the e-commerce software we include.\r\n\r\nhttp://www.magentocommerce.com/\r\n\r\nhttp://www.cubecart.com/\r\n\r\nhttp://www.zen-cart.com/\r\n\r\nhttp://www.agoracart.com/\r\n\r\nhttp://www.oscommerce.com/\r\n\r\nhttp://www.opencart.com/'),(83,'Domains-Do you offer domain privacy?','The whois information for any domain name is available to anyone on the internet. Your whois information can be harvested by marketing companies, which will give you unwanted solicitations. When you add Domain Privacy to your registration, the only information listed in the whois will be our companies.\r\n\r\nYou will still be the owner of the domain name, but anyone wanting to contact you from the information on your domain name will have to talk to us first. Also, our privacy is FREE!\r\n\r\nAdditionally, you will be able to login to your account at any time to change any of the information listed in your whois. '),(84,'Hosting-Do you support FFMPEG ?','Unfortunately, we do not support the FFMPEG module as it is too processor intensive.\r\n\r\nBasically, any video encoding program or flash encoder will not work on our servers.\r\n\r\nIf this is something you absolutely need to run your site I would suggest going to Google and search for VPS or Dedicated hosting. Those environments are more suited for that type of module.\r\n\r\n'),(85,'Bad Chat-Customer is swearing or dirty','This chat needs to remain professional at all times. We will not tolerate any swearing or inappropriate conversation I am more then happy to answer any hosting questions you may have. If this happens again I will end this chat.'),(86,'Bad Chat-Personal questions.','I am sorry I am not able to give out any personal info. I only have time to answer prospective clients and there questions regarding our hosting. If you have further questions related to our hosting please continue.'),(87,'Billing-I cant see the promo anymore?',' That price is made available through a select group of online affiliates. You will need to clear your cookies and cache. Then you will need to click through the link that brought you to our site. Then you will be able to see the promotional price we are offering via the select affiliates. To make it fair we are unable to give out specific affiliate links. They can all be found via google. '),(94,'Hosting-What are yahoo and google creds?','They are credits towards there pay per click advertising service. These links below will take you to google and yahoo sites for more info.\r\n\r\nGOOGLE:\r\n\r\nhttp://adwords.google.com/select/Login\r\n\r\nYAHOO:\r\n\r\nhttp://sem.smallbusiness.yahoo.com/searchenginemarketing/?o=USPX11\r\n\r\n'),(95,'Technical-When will i get unlimited spac','We will upgrade your existing account if you are using 80% of it\'s current limits. Once you have hit these limits please come back into live chat and we will verify and upgrade you. This is a completely free upgrade.'),(120,'Domains-How to add one on?','Domains can be added on via the DOMAINS heading in your control panel then you can click on the ADD-ON DOMAINS link . In there you can add-on all additional domains.'),(97,'Hosting-Why choose you ?','We have been a a front runner in the hosting industry for over 10 years. We have set the industry standard for customer support and reliability. We offer 24/7 support via phones, live chat. or e-mail. Our support staff is well trained and very knowledgeable. The best thing is they are all in the US. They are also employed directly by us we do not contract out to call centers. When you call in you are speaking directly with a member of our highly trained staff. \r\nWe are always upgrading our hosting package features. We started out offering 5gb of storage and we are now offering unlimited storage and file transfer. We own and operate our own data center. We are not a reseller like many of our competitors. We build all of our servers in house using only top quality parts. We have a staff of admins that monitor the servers 24/7 even on holidays. Our pricing for what we offer is the lowest in the industry. '),(77,'Billing - My CC has been Declined','When signing up for a new account, make sure your credit card number, expiration date, card type, billing address, and cvv2 code are correct. The cvv2 code is typically the last 3 digits on the back of your card. We recommend calling your financial institution to confirm there is no hold on your account. You can also try calling the 800 number on the back of your credit card. \r\n\r\n Due to the overwhelming amount of fraudulent charges placed by customers for hosting service, some credit card companies will block the charge until the user authorizes the charge with them.\r\n'),(123,'Hosting-How to un-assign a domain','You would detach the domain from the existing account. This can be done by logging into your control panel then under the DOMAINS heading you will see the DOMAIN MANAGER icon. Once in the DOMAIN MANAGER click on the HOSTING tab. IN there you will see a blue link next to the domain that shows it status. This will need to be set to unassigned for any domain you want to create a new account with. Once this is done you can sign up a new account using that domain'),(124,'Billing- Purchase A Dedicated IP','You would log in to your control panel. Then under the DOMAINS heading you will see the DOMAIN MANAGER icon. Click on that. Once in there you will see the DEDICATED IP tab. A dedicated IP is $2.50/per month prorated for the remaining duration of the account.'),(125,'Billing- Purchase an SSL Certificate','You would log in to your control panel. Then under the DOMAINS heading you will see the DOMAIN MANAGER icon. Click on that. Once in there you will see the SSL Certificate tab. Click on that to purchase it. They are $45 per year.'),(126,'Promo Price - Not for Renewal (part 1)','Our apologies for any confusion regarding our pricing information. As you have noticed we are currently advertising a limited time offer which is available for new customers only. We do appreciate your business and value you as a customer. This particular promotion is available only for new accounts and not for renewing an existing account. Customers signing up for a new account should understand this is an introductory offer and when their term expires they will also be renewing at our regular prices. (Please see our helpcenter for more pricing details)\r\n\r\nThis introductory rate attracts potential customers who may be uncertain about trying out our service. We understand changing to a new hosting provider is not easy and will take some work moving over files, databases, etcetera. Without actually signing up for an account, a potential customer will not know the reliability of service and quality of support to expect. Our goal is to win over our customers by providing the highest level of support, a dependable service and wide array of features, all at a great value.\r\n\r\nI\'m sorry, we cannot offer you this promotion when renewing your existing account.'),(127,'Promo Price - Not for Renewal (part 2)','We do value your feedback and I understand you do feel strongly regarding this situation. I wish there was more I could personally do to assist. If at any time, for any reason you are not satisfied with your hosting experience, we would like to know about it. Our management team has setup an email address to which customer comments and suggestions can be directed. Please feel free to send us an email to feedback@bluehost/hostmonster.com. \r\n\r\nPlease understand again the reason why we are running this promotion. This was in no way intended to unsettle our current loyal customers. It is used to invite new customers who are unfamiliar with our service. Again we apologize.'); /*!40000 ALTER TABLE `bhhm` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `fd` -- DROP TABLE IF EXISTS `fd`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8 */; CREATE TABLE `fd` ( `id` int(4) NOT NULL auto_increment, `title` varchar(40) NOT NULL default '', `text` text NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=49 DEFAULT CHARSET=latin1; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `fd` -- LOCK TABLES `fd` WRITE; /*!40000 ALTER TABLE `fd` DISABLE KEYS */; INSERT INTO `fd` VALUES (39,'Abuse-This needs the abuse department','This matter will require you to contact our abuse department. \r\n\r\nTelephone: 888-210-3278\r\nOutside the U.S.: 801-765-9400\r\nTelephone support is available\r\nMonday - Friday 6 AM - 9 PM (MST)\r\n\r\nE-mail: abuse@fastdomain.com\r\n'),(40,'Verification-USA verification','In order to verify your account you will need to call 1-866-201-3278 then press 4 for verification. It is about a 2 minute process. Their hours are mon-sat 9am-9pm MST.'),(37,'Verification-International Verification','In order to verify your account you will need to submit a scanned copy of your government issue ID card that can be a passport, drivers license, or an ID card. Also if you paid via credit card you will need to scan the front and back of the credit card and include that as well. These can be submitted via e-mail:\r\n\r\nverification@fastdomain.com\r\n\r\nIt can take 24-72 hours in order for verification to review the information and verify the account.'),(43,'Hosting-Terms of service','For our terms of service please follow this link :\r\n\r\nhttp://www.fastdomain.com/terms.html\r\n\r\n'),(42,'Domains-Will you move my content for me?','We have partnered with a great company that will help you with this. They will move your e-mails, set up scripts, move all your content. You can go to there site to get a FREE INSTANT QUOTE. \r\n\r\nLink:http://move.fastdomain.com'),(41,'Hosting-Uptime guarantee ?','\r\nWe at fastdomain strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time we experience downtime.\r\n\r\nWe Guarantee! that our network will stay up 99.9% of the time.\r\n\r\nServer uptime on the other hand is dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes, however on extreme issues it may take more than 15 minutes to resolve the issue. In these extremely rare circumstances the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.\r\n\r\nWe at Fastdomain, unlike most hosting companies, will not charge you for leaving your hosting agreement early due to server downtime. Furthermore, we allow you to cancel your account at anytime without any penalties and with a pro-rated full refund of the unused portion of your hosting agreement.\r\n\r\nAt any time, should you have questions or comments, feel free to contact us via Phone, Live Chat or our E-mail ticketing system. Our support lines are open 24/7. We appreciate your business and look forward to a continued relationship of honesty and trust.'),(38,'Customer Service-How can I contact you ?','There are four steps you will need to complete with your current registrar before initiating the domain transfer on our end. Those steps are:\r\n\r\n1. Update the name servers to ns1.fastdomain.com and ns2.fastdomain.com . Note that it can take 1 - 2 days for these changes to reflect from your location.\r\n2. Obtain the domain\'s EPP code. This is obtained from the domains current registrar.\r\n3. Unlock the domain.\r\n4. Turn off domain privacy (if applicable)\r\n\r\nOnce done, log into your Cpanel and click on the \'Transfer Domain\' tool. This is located under the DOMAINS heading.Complete steps 1 - 4 and wait 7 to 9 days for the transfer to complete.\r\n\r\nFor further assistance we have provided this video tutorial:\r\n\r\nhttp://tutorials.fastdomain.com/transfer/'),(29,'Billing-Plan and Pricing Details','We offer a great hosting package. The price varies based on the length of time you sign up for; however, all of the features offered are the same.\r\n\r\n\r\nHosting Features :\r\nhttp://hosting.fastdomain.com/cgi/info/hosting_features.html\r\n\r\nDetailed Pricing:\r\n\r\nhttp://helpdesk.fastdomain.com/index.php/kb/article/140\r\n\r\nPayment Methods Accepted:\r\n\r\nhttp://helpdesk.fastdomain.com/index.php/kb/article/000096\r\n\r\nYou can sign up for this plan by following this link:\r\n\r\nhttp://hosting.fastdomain.com/cgi-bin/signup\r\n\r\n'),(30,'Billing-Billing department is needed.','Unfortunately, I cannot assist you with this matter. This requires you to contact our billing department. You can either e-mail them \r\n\r\nbilling@fastdomain.com\r\n\r\nYou can also call our toll free number 1-888-210-3278 then press 3 for billing. If you are contacting us from overseas the number is 1 801-765-9400 then still press 3 for billing. '),(31,'Affiliate-Need to contact the affiliates','You will need to contact the Affiliates department regarding this matter via e-mail:affiliates@fastdomain.com'),(32,'Billing - How can I cancel my account ?','Please contact our phone support at 888-210-3278 to cancel. We provide a 30-day money back guarantee. If you cancel after this time period we will credit you back the pro-rated amount of service left on your account. If you do not live in the United States, you can call us at +1 801-765-9400, or you can get in touch with us by submitting a ticket at http://helpdesk.fastdomain.com/index.php/contact\r\n\r\nNote: If you received a free domain name from us during your sign up and cancel anytime after the first three days, there will be a $10.00 charge for that domain name, which will be your domain name to keep for 1 year. The remaining balance will be refunded to the current credit card on file. If you paid via Check or Paypal your funds will be refunded using that method. '),(33,'Technical - How do I see the demo login.','You can simply click on the demo login button on the left hand side of the home page.'),(34,'Domains-How to transfer registration?','There are four steps you will need to complete with your current registrar before initiating the domain transfer on our end. Those steps are:\r\n\r\n1. Update the name servers to ns1.fastdomain.com and ns2.fastdomain.com . Note that it can take 1 - 2 days for these changes to reflect from your location.\r\n2. Obtain the domain\'s EPP code. This is obtained from the domains current registrar.\r\n3. Unlock the domain.\r\n4. Turn off domain privacy (if applicable)\r\n\r\nOnce done, log into your Cpanel and click on the \'Transfer Domain\' tool. This is located under the DOMAINS heading.Complete steps 1 - 4 and wait 7 to 9 days for the transfer to complete.\r\n\r\nFor further assistance we have provided this video tutorial:\r\n\r\nhttp://tutorials.fastdomain.com/transfer/'),(44,'Domains-I do no want to transfer ?','You don\'t have to transfer your domain registration to us in order to host with us.\r\nYou can log into your registrar and just change the DNS/Name Servers to Fastdomain and leave the registration where it is.You will still sign up as a transfer client. Only you can begin the transfer process.\r\n\r\nThe name servers are provided below:\r\n\r\nPrimary Server Hostname: ns1.fastdomain.com 74.220.195.221\r\n\r\n\r\nSecondary Server Hostname: \r\nns2.fastdomain.com 69.89.22.4\r\n\r\nOnce you have made this change it will take 24-48 hours for propagation and your site will be live with us. '),(45,'Hosting-Backup Policy','For information regarding our backup policy please follow this link :\r\n\r\nhttp://helpdesk.fastdomain.com/index.php/kb/article/000329'),(46,'Hosting-Do you offer a reseller account','We do not offer any reseller plans. However We do offer an affiliate program that offers you $65 per customer you refer to our hosting. You can find more info via this link:\r\n\r\nhttp://partner.fastdomain.com'),(47,'Hosting-Do you offer wordpress?','We offer one button easy install for wordpress in our simple scripts/fantastico programs located in the control panel. You can also visit here for more info on using wordpress. mainsite: http://wordpress.org/ We have video tutorials on installing/using wordpress. video tutorial: http://tutorials.fastdomain.com/tutorials/ look under \"website builders\" '),(48,'Hosting-Will You Move My site content?','We do offer UNLIMITED FTP a JAVA based program that makes it simple and easy to upload all of your web content. If you need someone too move and setup everything for you we have partnered with http://move.fastdomain.com you can go to that link for a free quote.'); /*!40000 ALTER TABLE `fd` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `hm` -- DROP TABLE IF EXISTS `hm`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8 */; CREATE TABLE `hm` ( `id` int(4) NOT NULL auto_increment, `title` varchar(40) NOT NULL default '', `text` text NOT NULL, PRIMARY KEY (`id`) ) ENGINE=MyISAM AUTO_INCREMENT=53 DEFAULT CHARSET=latin1; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `hm` -- LOCK TABLES `hm` WRITE; /*!40000 ALTER TABLE `hm` DISABLE KEYS */; INSERT INTO `hm` VALUES (37,'Domains - How to transfer registration ?','There are four steps you will need to complete with your current registrar before initiating the domain transfer on our end. Those steps are:\r\n\r\n1. Update the name servers to ns1.hostmonster.com and ns2.hostmonster.com . Note that it can take 1 - 2 days for these changes to reflect from your location.\r\n2. Obtain the domain\'s EPP code. This is obtained from the domains current registrar.\r\n3. Unlock the domain.\r\n4. Turn off domain privacy (if applicable)\r\n\r\nOnce done, log into your Cpanel and click on the \'Transfer Domain\' tool. This is located under the DOMAINS heading.Complete steps 1 - 4 and wait 7 to 9 days for the transfer to complete.\r\n\r\nFor further assistance we have provided this video tutorial:\r\n\r\nhttp://tutorials.hostmonster.com/transfer/'),(41,'Customer Service-How can I contact you ?','You can find all of our companies contact information via this link:\r\n\r\nhttps://www.hostmonster.com/contact_us.html'),(40,'Verification-International Verification','In order to verify your account you will need to submit a scanned copy of your government issue ID card that can be a passport, drivers license, or an ID card. Also if you paid via credit card you will need to scan the front and back of the credit card and include that as well. These can be submitted via e-mail:\r\n\r\nverification@hostmonster.com\r\n\r\nIt can take 24-72 hours in order for verification to review the information and verify the account.'),(43,'Abuse-This needs the abuse department','This matter will require you to contact our abuse department. \r\n\r\nMain Line: 866-573-4678\r\nOutside the U.S: 801-494-8462\r\nTelephone support is available\r\nMonday - Friday 8 AM - 5 PM (MST)\r\n\r\nE-Mail: abuse@hostmonster.com'),(44,'Verification-USA verification','In order to verify your account you will need to call 1-866-573-4678 then press 4 for verification. It is about a 2 minute process. Their hours are mon-sat 9am-9pm MST.'),(45,'Hosting-Uptime guarantee ?','\r\nWe at Hostmonster strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time we experience downtime.\r\n\r\nWe Guarantee! that our network will stay up 99.9% of the time.\r\n\r\nServer uptime on the other hand is dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes, however on extreme issues it may take more than 15 minutes to resolve the issue. In these extremely rare circumstances the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.\r\n\r\nWe at Hostmonster, unlike most hosting companies, will not charge you for leaving your hosting agreement early due to server downtime. Furthermore, we allow you to cancel your account at anytime without any penalties and with a pro-rated full refund of the unused portion of your hosting agreement.\r\n\r\nAt any time, should you have questions or comments, feel free to contact us via Phone, Live Chat or our E-mail ticketing system. Our support lines are open 24/7. We appreciate your business and look forward to a continued relationship of honesty and trust.\r\n\r\n'),(49,'Hosting-Backup Policy','For information regarding our backup policy please follow this link :\r\n\r\nhttp://helpdesk.hostmonster.com/index.php/kb/article/000311'),(50,'Hosting-Do you offer a reseller account','We do not offer any reseller plans. However We do offer an affiliate program that offers you $65 per customer you refer to our hosting. You can find more info via this link:\r\n\r\nhttp://partner.hostmonster.com'),(47,'Hosting-Terms of service','For our terms of service please follow this link :\r\n\r\n\r\nhttp://www.hostmonster.com/terms.html'),(46,'Domains-Will you move my content for me?','We have partnered with a great company that will help you with this. They will move your e-mails, set up scripts, move all your content. You can go to there site to get a FREE INSTANT QUOTE. \r\n\r\nLink:http://helpdesk.hostmonster.com/index.php/kb/article/000219\r\n\r\nIf you do not want to use them we do offer UNLIMITED FTP a java based applet that makes uploading very simple and easy. '),(32,'Affiliate-Need to contact the affiliates','You will need to contact the Affiliates department regarding this matter via e-mail:affiliates@hostmonster.com '),(33,'Billing - How can I cancel my account ?','Please contact our phone support at 866-573-4678 to cancel. We provide a 30-day money back guarantee. If you cancel after this time period we will credit you back the pro-rated amount of service left on your account. If you do not live in the United States, you can call us at +1 801-765-9400, or you can get in touch with us by submitting a ticket at http://helpdesk.hostmonster.com/index.php/contact.\r\n\r\nNote: If you received a free domain name from us during your sign up and cancel anytime after the first three days, there will be a $10.00 charge for that domain name, which will be your domain name to keep for 1 year. The remaining balance will be refunded to the current credit card on file. If you paid via Check or Paypal your funds will be refunded using that method. '),(34,'Technical - How do I see the demo login.','In order to view the demo login. Simply click on the demo login button on our homepage.'),(30,'Billing-Plan and Pricing Details','We offer a great hosting package. The price varies based on the length of time you sign up for; however, all of the features offered are the same.\r\n\r\n\r\nHosting Features :\r\nhttp://www.hostmonster.com/hosting_features.html\r\n\r\nDetailed Pricing:\r\n\r\nhttp://helpdesk.hostmonster.com/index.php/kb/article/000139\r\n\r\nPayment Methods Accepted:\r\n\r\nhttp://helpdesk.hostmonster.com/index.php/kb/article/000095\r\n\r\nIn order to sign up for this plan you can go to this link:\r\n\r\nhttps://www.hostmonster.com/cgi/signup\r\n '),(31,'Billing-Billing department is needed.','Unfortunately, I cannot assist you with this matter. This requires you to contact our billing department. You can either e-mail them \r\n\r\nbilling@hostmonster.com\r\n\r\nYou can also call our toll free number 1-866-573-4678 then press 3 for billing. If you are contacting us from overseas the number is 1 801-765-9400 then still press 3 for billing. '),(48,'Domains-I do no want to transfer ?','You don\'t have to transfer your domain registration to us in order to host with us.\r\nYou can log into your registrar and just change the DNS/Name Servers to HostMonster and leave the registration where it is.You will still sign up as a transfer client. Only you can begin the transfer process.\r\n\r\nThe name servers are provided below:\r\n\r\nPrimary Server Hostname: ns1.hostmonster.com\r\nPrimary Server IP Address: 74.220.195.131\r\n\r\nSecondary Server Hostname: ns2.hostmonster.com\r\nSecondary Server IP Address: 69.89.16.8\r\n\r\nOnce you have made this change it will take 24-48 hours for propagation and your site will be live with us. '),(51,'Hosting-Do you offer wordpress?',' We offer an easy install for wordpress in our simple scripts program located in the control panel. You can also visit here for more info on using wordpress. \r\n\r\nMAINSITE: http://wordpress.org/ \r\n\r\nWe have video tutorials on installing/using wordpress. \r\n\r\nVIDEO TUTORIAL:\r\nhttp://tutorials.hostmonster.com/wordpress/'),(52,'Hosting-Will You Move My site content?','We do offer UNLIMITED FTP a JAVA based program that makes it simple and easy to upload all of your web content. If you need someone too move and setup everything for you we have partnered with http://move.hostmonster.com you can go to that link for a free quote.'); /*!40000 ALTER TABLE `hm` ENABLE KEYS */; UNLOCK TABLES; /*!40103 SET TIME_ZONE=@OLD_TIME_ZONE */; /*!40101 SET SQL_MODE=@OLD_SQL_MODE */; /*!40014 SET FOREIGN_KEY_CHECKS=@OLD_FOREIGN_KEY_CHECKS */; /*!40014 SET UNIQUE_CHECKS=@OLD_UNIQUE_CHECKS */; /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */; /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */; /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */; /*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */; -- Dump completed on 2009-09-07 17:00:03